Letter : From a business firm to a customer in answer to his complaint

From a business firm to a customer in answer to his complaint that the goods sent for were received in damaged condition

Messrs. Altaf & Sons,
Hall Road,
lahore.
April 25, 2014

To,
Messrs. Pattersons Co.,
M.A. Jinnah Road,
leftaddress

Gentlemen,

I reply to your letter of the 30th instant, we regret to find that the goods sent by us were received by you in damaged condition. We beg to assure you that the goods were very carefully packed and were in perfectly good condition when they left our go down. We are sorry to say that we cannot see our way to replace the damaged goods, as we take no responsibility for any damage suffered in transit. May we, however, suggest that you should draw the attention of the railways authorities to the matter with a view to obtain compensation?

Yours faithfully,
XYZ